Privacy Policy

Last updated: 20 October 2026

Who we are

Grow is a marketing and software agency in Georgia, operating as individual entrepreneur AMIRAN TAVARTKILADZE, legal address: Georgia, Keda District, village Kokotauri, 9th street, N5.

Grow provides an AI agent that answers messages on behalf of businesses, including Grow itself: messages sent to Facebook Pages and Instagram accounts, and the chat on our website grow.com.ge. This policy explains what information we receive when you write to us or to a business that uses Grow, how we use it, and the choices you have.

What we collect

In Messenger and on Instagram. When you send a message to a Facebook Page or an Instagram account that uses Grow, we receive the following from Meta:

• Your Page-scoped or Instagram-scoped ID. A number Meta assigns to you for that specific Page or account.
• The content of your message. The text you send, so the agent can answer it.
• Photos, GIFs, stickers and other files you send. We keep the link Meta provides (these links expire after a while) so the conversation can be shown to the business, and the agent may look at a photo or GIF you have just sent to understand your message.
• Your name as shown on your Meta profile (on Instagram, your name or username).
• Message timestamps and IDs, used to reply in order and avoid answering the same message twice.

In the chat on grow.com.ge. When you write in the chat on our website, we receive:

• A random visitor ID. It is created when you send your first message and is kept in your browser's storage, so the conversation continues if you come back. It is not linked to your name. The chat does not use cookies or tracking; you can remove the ID by clearing this site's data in your browser.
• The content of your messages and their timestamps.
• Your IP address, used only for a short time in the server's memory to stop abuse, such as too many messages. We do not store it with your conversation.

Project form. If you fill in the project form we send you, we receive your name, phone number, email address, the service you are interested in and, if you add them, the website type and a comment. We use them only to contact you about your project.

Apart from the project form, we do not request or store your email address, phone number, payment details, or location unless you choose to type them into the conversation yourself.

Why we collect it

We use this information for one purpose: to answer your message. This includes:

• generating a reply to your message;
• remembering the context of your conversation so replies make sense;
• handing your conversation over to a person at the business when you ask for it or when the agent cannot help;
• contacting you about your project if you fill in the project form;
• keeping the service working, for example preventing duplicate replies and fixing errors.

We do not use your messages for advertising, we do not sell them, and we do not share them with anyone outside the parties named below.

Who can see and process your message

• The business you are messaging. If you message a business that uses Grow, that business and its staff can read the conversation and your name in their Grow admin panel, and may reply to you personally.
• Anthropic, which operates the Claude language model. Your message, the recent conversation and any photo or GIF you have just sent are sent to Anthropic to generate a reply. Anthropic does not use API inputs to train its models.
• Railway, which hosts our server and database.
• Netlify, which hosts our website grow.com.ge.
• Better Stack, which receives technical error logs so we can fix problems. These logs may contain message details when an error happens.
• Telegram, which we use to notify the business owner when a new conversation starts or a customer asks to speak with a person. The notification may include your name and your message. Project form notifications do not include your contact details.

Your data may be processed outside Georgia, including in the United States. We do not sell your data or share it with anyone else.

Where and how long we keep it

Your messages, your name and your ID are stored in a database on our server, hosted by Railway. The messages of a conversation are erased automatically 30 days after its last message. Your name or visitor ID and the date of the conversation stay until you ask us to delete them or the business stops using Grow; when a business stops using Grow, we delete its conversations. Project form details are kept until they are no longer needed for your project or you ask us to delete them.

You can ask us to delete your data at any time (see below), and we will do so within 30 days.

Your choices and data deletion

You can ask us to:

• delete all information we hold about you;
• send you a copy of the information we hold about you;
• correct information that is wrong.

You can also stop the agent at any time by simply not writing to it. Deleting the conversation in your Messenger or Instagram app, or clearing your browser's data, removes it from your device, but not from our database; to remove it from our database, use the request above.

Security

Traffic between your browser, Meta, our server, and Anthropic is encrypted in transit. Incoming requests from Meta are verified by cryptographic signature. Each website chat has its own signed key, so a conversation can only be read from the browser it was started in. Access to conversations in the admin panel is limited to the business you messaged and to Grow.

Children

Our service is intended for business enquiries and is not directed at children under 13.

Changes to this policy

If we change this policy, we will update this page and the date at the top.

Contact

Questions about this policy or your data: info@grow.com.ge